Ordering from an Online Gift Shop: What to Check Before You Pay

Before paying an online gift shop, confirm the exact gift contents, full price, delivery arrangements and what happens if something goes wrong. Keep a written record of the details you agree on.

Ready to choose? Browse gifts at Trelluna, or chat with us on WhatsApp. Tell us who you are celebrating, your budget and the date. We’ll help you curate a gift and confirm the details before you order.

1. Are you speaking to the right gift shop?

Start with the shop’s official website and use the contact details published there.

· Check the website address carefully before entering payment details.

· Look for clear product descriptions, contact information and delivery policies.

· Read recent reviews for specific details about the products and service.

· If a message gives you unexpected payment instructions, verify them through the contact on the official website.

A follower count or attractive photograph alone cannot confirm how an order will be handled.

2. What exactly will the recipient receive?

Read the contents list and ask about anything the photograph leaves unclear:

· Items and quantities: What comes in the box, and how many of each item?

· Sizes and specifications: Check cake size, teddy height, clothing size or gadget model where relevant.

· Brands and variants: Confirm the perfume, drink or body-care product if the exact version matters.

· Packaging and extras: Is the box, wrapping, balloon or message card included?

· Substitutions: Ask what may change and explain which items must stay exactly as selected.

For money bouquets and towers, confirm both the cash the recipient receives and the total package price. For edible gifts, check ingredients and any allergy requirements.

Prefer to select the contents yourself? Explore Trelluna’s Build a Gift and choose from the available items.

3. What is the full cost of the gift?

Ask for the amount payable before completing the order. Check whether it includes:

· Gift contents and packaging.

· Personalisation and any optional additions.

· Delivery to the recipient’s exact address.

If you have a spending limit, share your total budget, including delivery. This helps the shop suggest a package that fits.

4. Can the gift arrive when you need it?

Confirm preparation time, delivery date and the available delivery window. For a surprise tied to a dinner or event, ask whether the required arrival time can be accepted before you pay.

At Trelluna, standard delivery starts from 24 hours after payment confirmation. Custom cakes, personalised gifts and specially prepared orders may need longer. Deliveries operate Monday to Saturday; Sunday delivery is unavailable.

Outside Lagos, confirm the location, suitable gift options, fee and timing first. Read Trelluna’s delivery policy before making arrangements around the delivery.

5. Can you change, cancel or return the order?

Check the shop’s policy before paying, particularly for food, flowers and personalised gifts.

Ask these questions if the terms are unclear:

· When does preparation begin, and when can I still make changes?

· What happens if I cancel after work has started?

· How do I report a damaged, incorrect or missing item?

· What applies if the recipient changes their mind?

For Trelluna orders, review the returns and refunds policy and ask us to clarify anything relevant to your chosen gift before ordering.

6. Are the personalisation and delivery details correct?

Check these before approving the order:

· The recipient’s name, reachable phone number and complete address.

· The delivery date, access instructions and an alternative contact where needed.

· The spelling of names, anniversary dates and the message on the card.

· The photograph, sizes, colours and any custom wording you have supplied.

Explain that it is a surprise and agree on how delivery should be coordinated. The shop may still need to contact the recipient to gain access or complete delivery.

7. How should you pay and confirm the order?

Use the payment method provided through the shop’s official ordering process. At Trelluna, checkout payments are processed through Paystack. Payment is taken in full, and preparation begins after it clears.

· Review the amount before authorising payment.

· Keep your payment receipt and order confirmation.

· Never send your card PIN, banking password or payment OTP in a chat.

· If you are debited without receiving confirmation, contact support with the payment reference before attempting another payment.

For a Trelluna order, you can track your gift using your order number and the email used for the order.

Need help choosing or placing your order?

Message Trelluna on WhatsApp with your budget, the occasion, your gift ideas and the delivery location and date.

We’ll help you choose the contents, discuss available personalisation and confirm the total cost and delivery arrangements. If ordering online feels difficult, we can guide you through it