Frequently asked questions
Everything you need to know about gifting with Trelluna.
What can I order from Trelluna?
Trelluna offers gift boxes, hampers, flowers, cakes, personalised gifts, surprise packages and event decoration for different occasions.
Where does Trelluna deliver?
Our main delivery area is Lagos. For deliveries outside our standard coverage, contact us before ordering so we can confirm availability and the delivery fee.
Can I schedule a gift or surprise for a specific date?
Yes. You can choose your preferred delivery date when ordering so your gift arrives for the occasion you are celebrating.
Can I customise or personalise my gift?
Yes. Many Trelluna gifts and surprise packages can be personalised or adjusted. Contact us if you have something specific in mind.
Does Trelluna organise surprise packages?
Yes. We create surprise packages for birthdays, anniversaries, wedding & engagement, graduation, valentine, proposals, romantic surprises and other special moments.
Do you provide event decoration in Lagos?
Yes. Trelluna provides decor for birthdays, anniversaries, proposals and other celebrations at homes, hotels and outdoor locations.
Can I order from outside Nigeria for someone in Lagos?
Yes. You can place an order from outside Nigeria and have the gift or surprise delivered to your recipient in Lagos.
Do you deliver on Sundays?
Sunday delivery is currently unavailable. Orders requested around the weekend will be arranged for the next available delivery day.
How do I choose the right gift when I don't know what to buy?
Start with three things: who you are buying for, why you are celebrating them and how much you want to spend. You can browse gifts for her, him, mum, dad, friends, couples, colleagues, bosses and clients, or shop occasions such as birthdays, anniversaries, graduations and weddings. If you are still unsure, a curated gift box with a few versatile items they can enjoy is often a good place to start, and selected gifts can also be personalised with names, photographs or messages where available.
How do I choose the right gift?
You can shop by occasion, recipient or gift category.
Also you can use the Get gift help to filter the best gift for you
If you're still unsure, contact Trelluna and we'll help you find a suitable option.