What can be returned
| Item | Return | Refund |
|---|---|---|
| Flowers, cakes, food | No | Only for quality or delivery failure |
| Personalised / custom items | No | Only if faulty or wrong |
| Unopened non-perishable gifts | Within [7] days | Yes, in original condition only for faulty or wrng |
| Decor setups | No | Per cancellation schedule below |
Perishables
Flowers, cakes and food can't be returned. We will refund or replace where the item arrived damaged, wilted, wrong, late enough to miss its purpose, or not at all.
Report within [24] hours with photographs. After that we can't tell our fault from storage.
Not refundable: natural variation in flowers (colour, stem count, closed blooms), flowers wilting after several days, substitutions of equal or greater value, taste preference, or failed delivery caused by a wrong address or unavailable recipient.
Non-perishable items
Returnable within [7] days if unused, unopened and in original packaging. Contact us first at [email protected] for a return reference.
We cover return costs if the item was faulty or wrong. Change of mind is at your cost, and the original delivery fee isn't refunded.
Custom and personalised items
Not returnable once production starts — unless we made the error (wrong spelling, wrong design, doesn't match what you approved). Then we remake or refund in full.
Please check spellings at checkout. We produce exactly what you submit.
Who can claim
Send your order number, photographs, and a short description to [email protected] or WHATSAPP.
We acknowledge within [24] hours and resolve within [3] working days.
Decor setups
| Cancelled | Refund |
|---|---|
| More than [7] days before | Full |
| [3–7] days before | [50]% |
| Under [72] hours | None |
| After setup begins | None |
Free rescheduling with more than [72] hours notice, subject to availability.
If we delivered the wrong setup or didn't turn up, report within [24] hours with photos for a full or partial refund. Not refundable where venue access was refused, decor wasn't permitted, no power was available, or weather affected an outdoor setup with no indoor alternative.
Refunds
Paid back to the original payment method only.
Card: [5–10] working days
Transfer: [3–5] working days
Cancelling before delivery
See our Delivery Policy. Broadly: over [48] hours notice is a full refund; under [24] hours on perishables or prepared setups is not.
Chargebacks
Contact us before disputing with your bank. We resolve most complaints in a few days; a chargeback takes weeks. We keep delivery records and photographs for every order.
Contact
[EMAIL] : [email protected]
[PHONE] :+2348102480018
WHATSAPP
Have your order number ready.